Enhancing Sentiment Analysis for Ticket Formatting and Invoicing Automation
G
Glenn
Overview:
There is a request to expand the capabilities of the Sentiment Analysis tool by introducing custom prompt functionality and deeper integration with invoicing workflows. These enhancements aim to automate routine checks, improve consistency in ticket notes, and streamline billing processes.
Key Feature Requests:
A. Custom Prompt for Ticket Note Formatting
- Allow users to define a custom prompt or set of formatting rules for ticket notes.
- Automatically detect notes that lack detail or do not match the expected format.
- Trigger flags or notifications when formatting issues are found, helping improve quality and consistency.
B. Integration with Invoicing Workflow
- Enable the tool to assist in automating parts of the invoicing process by checking ticket contents for specific billable items.
- Flag discrepancies or missing information during invoice generation.
- Generate reports highlighting items that may require review, reducing manual work and improving billing accuracy.
Objective:
Evaluate the feasibility of integrating these features into the Sentiment Analysis tool to support operational efficiency and reduce human error in documentation and billing.
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