As we close out August, we wanted to share what we’ve delivered so far this year and what’s coming next. H2 is full of exciting updates designed to help you save time, boost productivity, and deliver even better service to your clients

- Automated ticket categorization, priority assignment, and routing to the right tech, reducing response times and improving service quality.

- A redesigned homepage that surfaces tailored insights and recommended assets to help you get the most value from MSPbots.

- Monitor agreement health, spot margin leaks, and enable data-driven decision-making across your service business. Released for ConnectWise and AutoTask (Halo in development).

- A major upgrade to Next Ticket filters (ConnectWise only for now, with more to come) that allows you to apply rules to drop tickets entirely instead of only adjusting scoring. This provides more precise control over which tickets flow through, reducing noise and helping teams focus on what matters most.


- We’re refreshing the Marketplace to make it easier to discover, activate, and manage AI apps. This update is in progress now and targeted to release before the end of Q3.


- Expanding to all clients, ensuring faster ticket handling and better prioritization.

- Available for all clients, helping you monitor client sentiment and improve satisfaction.

Our long-term vision is to give MSPs a fully AI-powered ticketing experience — from intake to triage to QA — with minimal human intervention. Alongside this, we’re enhancing BI products with AI features and building smarter app-based solutions to help you:

Everything we’re building is designed to:

We’re excited to bring these innovations to your team and can’t wait for you to experience them in H2 and beyond.


Best regards,

The MSPbots Product Team

As we step into 2025, we are excited to share our roadmap for the year ahead. This strategic plan outlines key initiatives designed to enhance our platform, elevate user experience, and strengthen security measures. Below, we detail our primary deliverables, reflecting our unwavering commitment to innovation and customer satisfaction.

Throughout Q1 2025, our primary focus will be on building a robust AI workflow and agent platform. This initiative will encompass many of the features mentioned above, including sentiment analysis, BI chatbot, and ticket triage. Simultaneously, we'll continue to enhance our existing product offerings, ensuring they align with key use cases and deliver maximum value to our users.

We're committed to delivering these innovations while maintaining the highest standards of reliability and security. Our goal is to empower you with tools that not only meet but exceed your expectations for managing IT services efficiently and effectively. We look forward to sharing more updates as we progress through this exciting period of growth and innovation.

Thank you for being a valued part of our journey. We look forward to an exciting year ahead and are committed to delivering exceptional value to our customers!

Best regards,

The MSPbots Product Team

As we enter Q4 2024, our Product team is excited to share our roadmap updates, offering insights into our ongoing projects and the innovative features on the horizon.

We believe transparency is key to our collaboration with you, and we’re committed to keeping you informed about our progress and developments.

This quarter, we have some exciting enhancements planned that are designed to improve your experience and streamline our services.

As we look ahead to Q1 2025, our focus will remain firmly on advancing AI-powered applications and scenarios that enhance our service offerings. We are committed to harnessing the potential of artificial intelligence to drive efficiency and innovation, creating tools that not only streamline operations but also deliver exceptional user experiences.

In addition to our AI initiatives, we will prioritize maintaining the reliability and stability of our systems. Our goal is to ensure that as we introduce new features and enhancements, the core functionality of our platform remains robust and dependable.

We are excited about the possibilities that lie ahead and look forward to sharing more updates as we progress through this quarter.