Product Roadmap H2 2025

Hi There 👋
As we close out August, we wanted to share what we’ve delivered so far this year and what’s coming next. H2 is full of exciting updates designed to help you save time, boost productivity, and deliver even better service to your clients
What We Delivered in Q3
AI Ticket Triage (Pilot) 
 - Automated ticket categorization, priority assignment, and routing to the right tech, reducing response times and improving service quality.
Smart Homepage with Personalized Insights
 - A redesigned homepage that surfaces tailored insights and recommended assets to help you get the most value from MSPbots.
Agreement Profitability App
 - Monitor agreement health, spot margin leaks, and enable data-driven decision-making across your service business. Released for ConnectWise and AutoTask (Halo in development).
Client Reporting Enhancement
Monthly & Quarterly Report Templates – Ready-to-use templates to simplify recurring reporting.
Unmapped Client Name Visibility in Automated Client Mapping – A much easier way to set up client name mappings: view unmapped clients and create mappings directly.
Next Ticket Enhancement 
 - A major upgrade to Next Ticket filters (ConnectWise only for now, with more to come) that allows you to apply rules to drop tickets entirely instead of only adjusting scoring. This provides more precise control over which tickets flow through, reducing noise and helping teams focus on what matters most.
What’s Coming Soon
App Marketplace – New Layout (Q3 Target)
- We’re refreshing the Marketplace to make it easier to discover, activate, and manage AI apps. This update is in progress now and targeted to release before the end of Q3.
AI Ticket Triage – Public Launch (Q4) 
- Expanding to all clients, ensuring faster ticket handling and better prioritization.
Updated AI Sentiment Analysis App (Q4) 
 - Available for all clients, helping you monitor client sentiment and improve satisfaction.
Upcoming AI Features (Q4 & Beyond)
AI Ticket QA – where AI reviews ticket work before closure to improve quality and consistency (the first candidate feature). 
Ticket Intake Automation – automatically create and structure new tickets. 
AI-Powered BI Insights – smarter analytics built into dashboards.
Roadmap
 Feature Details
 Looking Ahead (2026 and Beyond)
Our long-term vision is to give MSPs a fully AI-powered ticketing experience — from intake to triage to QA — with minimal human intervention. Alongside this, we’re enhancing BI products with AI features and building smarter app-based solutions to help you:
Reduce manual work across the entire ticket lifecycle.
Gain deeper insights from your service and business data.
Deliver faster, higher-quality service to your clients.
 What This Means for You
Everything we’re building is designed to:
Cut down wasted time.
Improve ticket resolution speed and accuracy.
Provide actionable insights for better decision-making.
Make MSPbots easier and more valuable to use every day.
We’re excited to bring these innovations to your team and can’t wait for you to experience them in H2 and beyond. 
Best regards,
The MSPbots Product Team