Feature Requests

What we were hoping for from MSPBots was to be able to have one report that we could send out to all of our clients, rather than needing to create and manage multiple reports. Currently in the report we have been building out we have a widget that shows NAble RMM patching statistics for our clients, however not all of our clients have Nable deployed, so if we send that report out all clients some will get a report saying that they have no devices up to date with patching. Likewise if we send the report to a client that does not have their backups managed through a specific platform (we use a few) then they will get a report with two widgets saying that they have zero accounts backed up, while also having a third widget that gives them the true stats. What we had envisaged was essentially a slicer for the widgets themselves, that would filter out the widget if the client did not have the product. So if a client does not have NAble deployed, the Nable widget will not show on the report for them. Essentially I would imagine it being a case of if the dataset does not contain any data, then the widget would not show.

that feature would be very much required. We have channels like our management channel that are of course private, but that we for sure want bots to message in there.

This is what it looks like in a ticket. The “All” section gives you all the notes, whether they are in Discussion, Internal or Resolution.

I want a way to disable the back dating of the Attendance "in" command． For example, I want to restrict the "in at 9:00" command and only want to allow the "in" command to be entered without additional content."

I would like to have five small sections showing each technician and their first five tickets that are next in queue or tentatively assigned to them. I would also appreciate including basic ticket information to help me make quick decisions based on what I see in each technician’s list.

The recent issue is some APIs in CWM stopped syncing, but no notification is triggered. It was found that dashboard not updating. Is it able to monitor the syncing status, and notify user and MSPbots when such things happen and they can react.

Should be able to go from In to OnSite, and from Onsite to In

When we add a new product / integration, now every company needs to be mapped. To improve it, the left column would be the Primary data source and the right any of the integrations that need updating. For screen 1. In this window, it would be great if you could also add the Ignore checkbox to the right. It would be to highlight any entries that are not mapped. For screen 2.

I would like to request that we add in “Secondary Resource” as an option inside of the next ticket filters. I am trying to make Next Ticket the one stop shop location for my technicians to grab thier tickets but not having secondary resource as an option is holding that ability up. I would like to be able to do the same thing with that as the Primary resource where it pulls the tickets into the filter if the “Current User” was a secondary resource on a ticket.