Feature Requests

What we'd like Colours defined in a conditional formatting rule should render as configured, regardless of the interface theme. Any of these would solve it: Exempt rule-defined colours from the Dark theme's colour handling by default A per-widget option such as "Keep custom colours in dark themes" A global setting under theme/appearance preferences

When we were initially onboarded we were told the SSO would be available for the client portal( https://portal.mspbots.ai )

When a user sends BREAK or LUNCH, automatically set that user's Microsoft Teams presence to Do Not Disturb or Away. On BACK (return to IN/ONSITE/WFH), restore their Teams presence to Available.

We would like a status of 'training' to be available in additional to the current wfh, onsite, lunch, break etc.

On Heatmap widgets, long Y-axis category names are cut off (e.g., "INC Network>Conn…", "Endpoint Alert>S…"), making rows unreadable in client-facing reports. There is currently no option in the Widget Builder to give the Y-axis labels more space.

Some clients want to use client portal for their clients, so supporting SSO login from multiple MS tenants is needed

Schedule Report log to clearly label the displayed user (e.g., a tooltip/tag reading "Person who created the shareable link") so it's unambiguous who that name represents.

Allow users to pin or favorite applications to the main navigation menu. Alternatively, provide configurable shortcuts for frequently accessed apps. Benefit from faster access to the apps such as Ticket QA, AI Triage, etc.

In the AI Ticket Triage Feedback window, the Type/Sub Type/Item suggested values should cascade-filter by the user's currently selected Board (instead of showing the full cross-board list), and AI triage output should never produce values that don't exist on that board.

We want a Next Ticket filter that automatically applies to a specific technician during a fixed daily time window (6:00–9:00 AM PT) and then automatically reverts to that technician's default filter at 9:00 AM — on a recurring daily basis, with no manual action required.