Feature Requests

It would be really cool to see a skills matrix that pulls from Connectwise Manage and then into an app in MSPBots. Since it relates to the NextTicket especially it'd be good to see it right there in a clear place. Plus if we could see which techs spend the most time in each skill (per hours) it may show who actually spends the most time where. It would allow for people to easily see who is proficient in what and who needs training. Then allow for better use of NextTicket since others can see clearly. This is a VERY low priority and more of that would be cool item.

To add notes next to scorecard values to explain oddities would be good, justify scorecard entries if they are outside KPIS.

When rejecting a ticket, the tech can either: Select a standardized reason OR Enter a non-standardized reason THEN Enter a custom specific reason (no dropdown) Is there a way to force the tech to select a Reject Reason Category first (i.e., remove ability to add custom text).

I want to sort the values captured when setting up dashboard filters.

I want to use Max/Min function for values on a pivot table widget however is unable to proceed due to app limitation.

Can we have the bot send notifications to a Shared Channel under a Private Channel?

Request to create a bot. When a Tech Accept a ticket in NT, update the Tech's MS Teams status to contain the following information: Status of {Technician Name}: {Ticket Company}/ {Ticket ID} - {Ticket Summary}

I wants to create a widget which excludes major US holidays from data. So that the data is accurate.

I need a token on the bot escalation that will show the ticket number (list) that has led to or caused the escalation.