Feature Requests

Widgets have a custom sound alert that can be triggered for certain conditions. The current alerts are all very generic and we would like to have the functionality to customize them. Being able to upload a sound that catches everyone's attention would bring more urgency to the issue and allow us to target it for resolution

Any chance we can change all our widgets that are currently Data Grid format to table format so they have this new attractive UI?

When using Teams and typing NT for Next Ticket, if the ticket is Rejected, it automatically presents the agent with another ticket. Is there a way to turn that off, so it doesn’t automatically offer another ticket until the agent types NT again? For example, if the technician requests a ticket and then receives a phone call.  They would reject the ticket as they need to answer the phone.

My expectation that the ultimate goal is the normalization of client names across products / datasets for simple reporting. For example, consider the following fictitious example: Webroot: Client Count CompanyOne 10 CompanyTwo 20 Sentinel One: Client Count Company-One 5 Company-Two 15 Mapping: ConnectWise Manage Webroot Sentinel One Company One CompanyOne Company-One Company Two CompanyTwo Company-Two Sample Report: Client Weboot Sentinel One Company One 10 5 Company Two 20 15 With this reporting dataset, slicers would work as long as the source of the names were the Manage clients. When I look at most of the datasets, I would expect to see the “native” client name and an alternate “Mapped” client name. For reporting purposes, we’d standardize on the mapped version.

to allow other widgets type like card number or grid type change to Target Card while keep the query

I seem to have both roles. Am I able to remove the User role without affecting my ability to use the platform? Because while I do use NT, I should not be fetching the next ticket every time I open the app. Often times I'm just trying to get to the utilization dashboard.

This post is being created as the client does not have permission to access the first link shared. Title: History Log for User Management Changes

We want to have the option to retain widget placement even after updating paper size and orientation.

When drilling into a widget, it is showing the filtering at the top. We’d prefer that our clients not see those filters being displayed. Is there a way to turn those off? It is going to be odd to have clients be able to see our filters and our classifications of data. It is almost too big of an impact for us to be able to move forward with using these reports for our clients.

Pinning tabs in MSPBots is useful, but it would be nice to be able to manually drag and drop the tabs to order them in a way that makes the most sense.