Feature Requests

Tickets that have "responsedate" should be excluded by the rule "SLA Response Expiration Time", cause these tickets are considered responded to in Halo.

The client mapping feature is pulling in inactive or outdated client data. Is it possible to filter them out by default?

When it's the last ticket in the filter, the current behavior is that it cannot be rejected. I think it would be great if someone can simply reject the last ticket and then nt will give the standard “No corresponding ticket were found. Please double check the filter setting.” Afterwards. That way, we know that was the last ticket in the queue.

I would like to see the Attendance App refresh at 1 minute or even live. Currently the lowest it can be set for is 3 minutes.

If NT can look at a users tickets, you could technically do something along this line You could prompt my tickets - It responds a list of tickets and ticket numbers on the calendar for that user for today Then you can follow up with Select ticket [ticket#] - This would tell nt you are working that ticket - puts it in an in progress state. Then you can follow that up with options like Note ticket - allows the addition of notes in the ticket Complete ticket - completes the ticket and closes out the ticket. Set Ticket Status - change the status from in progress to another status - selectable This would be useful for onsite technicians that need to work an issue while not carying a laptop straight from their phones in teams.

We need to setup a Rule in Next ticket with the following conditions: If the assigned Primary Resource is Current User, add 10,000 points. If the assigned Secondary Resource is Current User, add 5,000 points. The existing data fields in the NT Rules does not currently distinguish between Primary and Secondary Resource. We need those data fields added so we could create a Custom Rule, but if you can add a template rule with those conditions then that will make things easier for us.

When adjusting the time in attendance manager application, add a restriction to prevent incorrect records from being submitted.

Row limit of 350 in PDF reports, requiring split widgets for multiple row data.

Client requested to be able to export the data in an widget (bar chart/pie chart) to a csv file.

When companies are no longer needed on the Company Watchlist, admins must revisit the Company Watchlist settings to remove them from the watchlist. Upon adding a new company to the watchlist, you should be able to set a start and end date.