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Feature Requests

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Manually add notes or update values in scorecard
To add notes next to scorecard values to explain oddities would be good, justify scorecard entries if they are outside KPIS.
0
New Feature Ideation: AI-Powered Call Analysis Agent for MSPs
We are exploring a new AI-driven solution to enhance help desk operations for our MSP partners. This tool would: 1. Automatically pull call transcripts from Bvoip 2. Utilize advanced AI algorithms to analyze the transcripts 3. Generate actionable insights from customer interactions 4. Identify potential testimonials within conversations 5. Create targeted training materials for support staff Potential benefits include: • Data-driven improvement of customer service quality • Efficient identification of recurring issues and trends • Automated extraction of valuable customer feedback • Streamlined and personalized staff training processes Attached a screenshot of the prototype we've built to help visualize the analytics output from this tool. We are in the early stages of product ideation and would appreciate your input on the potential value. Please vote if you find such feature helpful. Your feedback will be crucial in shaping the development of this AI-powered call analysis tool. Please share any specific use cases or specifics you would find most beneficial.
0
SSO integration for client portal
When we were initially onboarded we were told the SSO would be available for the client portal( https://portal.mspbots.ai )
1
Support Oracle DB For SQL Agent
Client requested to support SQL agent for Oracle DB.
0
Adjust ConnectWise Manage tickert_flow data retention
Current data stored by ticket_flow only looks for tickets updated in the last 30 days. Requesting to extend this longer
0
Widget Builder Conditional Formatting Emoticons
The icons for happy, neutral, and sad faces are difficult to tell apart. We would like to request for a new set of emotive icons that are easier to distinguish, e.g., icons having different colors.
0
Client Portal View Enhancements
Just logged in with a user to the Client Portal for the first time. Their portal is so much harder to use. The Dashboard list has so much with space, we can’t see many options on the screen. How about the option for a condensed view without all the with space?
0
Kaseya BMS Secondary Assignee
Can we track changes of the secondary assignee in Kaseya BMS Ticket Flow similar to primary assignee?
0
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