Feature Requests

Request to create a bot. When a Tech Accept a ticket in NT, update the Tech's MS Teams status to contain the following information: Status of {Technician Name}: {Ticket Company}/ {Ticket ID} - {Ticket Summary}

Enable bot messages to be marked as urgent or important for Teams

I am requesting for the ability to set custom calculation of utilization per tech or per team for the tech stats bot. Background: John Bowers is working more on admin/internal tasks and so his utilization rate is lower than others. Chris and Dylan wanted to exclude John from receiving the Tech Stats reviewer bot alert and instead have a separate/custom one for him. It would be good if they can set various utilization goal by teams and not just individually.

Now the Realtime Bot does not support triggering when creating a new ticket. It currently only supports triggering when modifying a ticket. So it can't send a alert message when creating a new ticket.

Hi support, Our users are getting notifications from the Slack channel MSPbots on days when they have PTO or are not scheduled to work, or if they're at lunch. Is there a way to change this? Our goal: Turn off MSPbots channel notifications when user is not "/in" or "/onsite" The only exception (which should send notifications regardless of Attendance Manager status should be "Clock In Reminder 3.0". We don't want any changes there.

Enable bots to send alerts to private chats on Slack.

Client (Nick) asked to include the time entries from Tasks and Projects in the {timeEntryHours} token in the Tech Stats Reviewer bot for employees that are mostly working on internal tasks and projects. Right now, it'll look that they're not that productive than those that are working tickets.

I need details on when each email sent otherwise I don’t know if it did or didn’t fire for a particular trigger

I want to desgin the Bot using a custom created role.

Addding the following field into the CW Time Entry Real-time dataset. Data Source Name: ConnectWise-Timeentry Fields: add_to_detail_description_flag add_to_internal_analysis_flag Fields Table: task_cw_timeentry