Feature Requests

Enable bot messages to be marked as urgent or important for Teams

I am requesting for the ability to set custom calculation of utilization per tech or per team for the tech stats bot. Background: John Bowers is working more on admin/internal tasks and so his utilization rate is lower than others. Chris and Dylan wanted to exclude John from receiving the Tech Stats reviewer bot alert and instead have a separate/custom one for him. It would be good if they can set various utilization goal by teams and not just individually.

Client (Nick) asked to include the time entries from Tasks and Projects in the {timeEntryHours} token in the Tech Stats Reviewer bot for employees that are mostly working on internal tasks and projects. Right now, it'll look that they're not that productive than those that are working tickets.

I need details on when each email sent otherwise I don’t know if it did or didn’t fire for a particular trigger

We have 2 Admin Only users that are helping to set up bots for our teams to use. We can create those bots, but we cannot turn on the triggers or alerts as an Admin Only user. It tells us we do not have permission. I know that we will not be able to receive messages from the Bots, and that is fine, but we should be able to enable it so that others can. That's one of the roles of the Admin users.

I want to desgin the Bot using a custom created role.

Addding the following field into the CW Time Entry Real-time dataset. Data Source Name: ConnectWise-Timeentry Fields: add_to_detail_description_flag add_to_internal_analysis_flag Fields Table: task_cw_timeentry

It would be good to add tickets with 'Client responded' status in the Tech Stats Reviewer bot message. Currently, the bot only provides stats on tickets within progress status and overlapping time entries.

Client wants to see the time stamp of when a bot alert was read by a user.

I’d like to make the bot name un-clickable. I’d also like to remove “View your Real-Time Report.”. I’d like to Change the last sentence to “Notice an issue? Report it to ******.”. If possible, make my name click-able to a teams chat window directed to my email address.