pto/holiday, not in or onsite and on lunch should not receive a bot message
E
Emma Mayberry
Hi support,
Our users are getting notifications from the Slack channel MSPbots on days when they have PTO or are not scheduled to work, or if they're at lunch.
Is there a way to change this?
Our goal:
Turn off MSPbots channel notifications when user is not "/in" or "/onsite"
The only exception (which should send notifications regardless of Attendance Manager status should be "Clock In Reminder 3.0". We don't want any changes there.
Log In
J
Joyce
Merged in a post:
Disable Bot Alerts when Technician is on PTO
Adam Stevens
Employee that has been approved for PTO have these bot alerts stop for the duration of their PTO period.
flag the “PTO” status we can use through MSPBots in Teams to automatically disable all bot alerts when the technician
J
Joyce
Thank you for your attention to this matter.
We would like to seek clarification regarding your request.
- Could you please specify which statuses of technicians are unable to receive bot messages? For instance, does this include statuses such as PTO or OOO? Are there any additional statuses that we should be aware of?
- Could you clarify which bots are prohibited from sending messages to technicians who are PTO/OOO? Are all bot messages restricted, or is it limited to specific bots, such as the In/Out bots?
Thank you for your assistance.