Feature Requests

To successfully configure NT based on how Unity IT operates and implement, a rule to add points based on ‘Contract Category’ must be added in the +Add Custom Rule function.

• User Story: As a NextTicket admin, I want to create custom priority rules that check if a ticket has a specific time scheduled (vs just a date), so that I can deprioritize or handle "unspecified" time appointments differently. • Context: Currently, "Schedule Status" exists in Hard Coded rules but is missing from the Custom Rule Builder.

As an example: if the ticket Last Update is <1 day, remove from the queue instead of de-prioritizing by subtracting points. Cytek uses NT Filter settings that reduced the pool of tickets per Tech, therefore they could run-out of ticket from a queue and eventually get dispatched with negative pointed tickets incorrectly. Refer to https://app.clickup.com/t/2280862/PRD-8779 , make this function that already exists in NT for ConnectWise into Autotask and HaloPSA.