As an example: if the ticket Last Update is <1 day, remove from the queue instead of de-prioritizing by subtracting points.

Cytek uses NT Filter settings that reduced the pool of tickets per Tech, therefore they could run-out of ticket from a queue and eventually get dispatched with negative pointed tickets incorrectly.

Refer to https://app.clickup.com/t/2280862/PRD-8779, make this function that already exists in NT for ConnectWise into Autotask and HaloPSA.