Some technicians occasionally jump into another group’s queue to help with tickets (e.g., Alpha team assisting Bravo). Allowing technicians to manually select a filter would be more efficient. This way, they can choose the group they’re assisting that day rather than being limited to assisting one or all groups. It would be great if there was a way to achieve this functionality via the web interface (e.g., dropdown) and via Teams (e.g., command). If the tech chooses to help another team, they select that team’s filter and it removes whatever filter they are currently assigned to. We don’t want both filters operating at the same time. Upon completion, they would select they’re normal filter OR perhaps it resets to what is configured in User Management at midnight. I’m just throwing ideas out.
