Use case:

Client has an existing Rest API bot that he created. he wants the users to have the capability to "escalate" tickets that triggered the bot

Background:

"We have already requested ms graph api support which would include the ability for this to be put in. another way I could see doing this is via the next ticket apps abilities. If we could message a user in the same manner next ticket does with the ticket information and they could accept or reject that ticket. But using some sort of filter for after hours to trigger that message that would actually be even better than the original purpose of this idea. Then on call techs would be able to accept tickets as they came in and reject them if they need to be escalated. Idk if there would be a way to repurpose next ticket in that way."