Ability to create rules based on a member calendar
Stéfanie Trahan André
To which integration/function area is this feature request related?
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Description of your requested feature
We'd like to be able to create within the same template a rule for night shift members and another one for the resources who works during Office hours.
How is this important?
Right now, the only available options are Business hours or Hours. When a rule is configured for business hours, our night shift members gets a timeout when requesting a ticket. To avoid the problem, we configured a rule based on Hours only which is against our SLO agreements with our custumer during business hours.
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