Add "contains" or "match "operator" in Resources
J
Jim Martindell
Add "contains" or "match "operator" in Resources.
Use case:
We currently have to use Equals and then in the next field we have Current User, this works on Most tickets, but not all, because sometimes there is MORE than 1 person assigned as a resource. Using the rule is only working when it is ONLY that one user, if it's that user and someone else, rule doesn't work, same with IN operator.
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Micus
Hi Jim Martindell,
Good day!
So sorry for the late reply. Can I ask do you still need help on this one plesae? And if so, which rule in NT are you refering to?
Thanks!