Add "Is Empty" option to "scheduled location" of default rule "Scheduled Status"
complete
T
Tee Jay Marx
When a ticket is scheduled and the where field is not selected, it’s still routing through NT inappropriately. Where defaults to Remote Support in our ConnectWise EXCEPT for when a user selects accept on the NT dialog and it adds them to the ticket.
We either need to change that logic to default Where: to Remote Support, or we need to add a ‘null’ option to this section of the priority rules
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Micus
in development
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Micus
Hi there,
We analyzed the feasibility and will move forward with adding "Is Empty" to "scheduled location" of default rule "Scheduled Status".