Add "last status update time" to filters
product review
R
Ray Chavez
"Last status update time" is now available in rules, but reducing points would not solve the issue when there were only a small number of tickets in the specific tech’s queue. The issue right now is there are In Progress tickets actively being worked on that are being provided to other techs
Is adding the last status update to the NT filter possible? If so, how long to implement?
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Micus
product review
Micus
Hi Ray Chavez,
Sorry for this late reply.
I have checked it with dev team, CW does not have this field, so NT can not send this to CW to filter tickets. If you want to filter tickets by it, NT would use the data synced in our db, which may not be the latest and cause inaccurancy.