Add Secondary Resource As A Next Ticket Filter Option
C
Chris Brock
I would like to request that we add in “Secondary Resource” as an option inside of the next ticket filters. I am trying to make Next Ticket the one stop shop location for my technicians to grab thier tickets but not having secondary resource as an option is holding that ability up. I would like to be able to do the same thing with that as the Primary resource where it pulls the tickets into the filter if the “Current User” was a secondary resource on a ticket.
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