Adding service call field to Next Ticket
product review
G
Glenn Freeman
We have rule that adds 100 points per hour past the due date. I need a rule that negates that rule IF the status is one of the Scheduled Statuses AND the Service Call is in the future. Howerver, there is no available field for service calls.
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Micus
product review
Micus
Hi Glenn Freeman,
Can you give an example to help understand it please? If the service call is in the future, then if should not be after the dur date, are they refering to different fields of a ticket, please?
Thanks!