Adding Ticket Estimated Hours to NextTicket for AutoTask
product review
G
Glenn Freeman
I need to lock down or at the very least control what tickets are shown for a small sub-set of my techs.
For example, there are certain techs that should only see tickets with an "estimated hours" in Autotask that is under 1.0 hours.
Can you point me in the right direction on how to set that up and how to move people in and out of that. Thank you
Also is there a way to show Estimated hours on the next ticket template as per the attachment?
One other question. Is it possible to have the Ticket Estimated Hours show up in the filter list as per my second attachment?
Log In
This post was marked as
product review
Micus
Hi Glenn Freeman,
I can see there are 2 items in your request
- Add the "estimated hours" to filters, so techs with the filter will only see ticket under 1.0 hour
- Add "estimated hours" to NT messages when it is offering a ticket to techs
Let me know if anything wrong, thanks!
And can you help to provide usecase of why certain tech should only see tickets under 1hour estimation, please? This helps us understand more about the business and improve the product!