AI Ticket Triage | Enhancement | Add “Issue Type” field to Ticket Routing Configuration Filter | Feature Requests | MSPbots

Powered by Canny

AI Ticket Triage | Enhancement | Add “Issue Type” field to Ticket Routing Configuration Filter

product review

G

Glenn

Add “Issue Type” field into the Ticket Routing Configuration Filter
Allow clients to configure routing rules that exclude specific Issue Types from being processed by the AI engine, thereby saving AI credit consumption.

Created by Product Zendesk

·

Log in to leave a comment

J

Joyce

marked this post as

product review

Powered by Canny