AI Ticket Triage | Move the ROI Calculator off the Overview dashboard into its own dashboard
E
Erik Svendsen
Today the ROI Calculator sits on the AI Ticket Triage Overview dashboard, above the widgets teams use day to day. Every time the page is refreshed, users have to scroll past it to get to the triage data.
The ROI Calculator is mainly useful when evaluating the app, not in daily operations.
Request: move the ROI Calculator to a separate ROI dashboard in the app's dashboard dropdown, so the people who need it can open it there and the Overview shows the operational data first.
Note: the ROI Calculator is also where the Manual Triage Parameters are entered for Hours Saved Per Week and Cost Saving Per Week, so those parameters still need a place to be entered.
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