Attendance Manager Commands Affecting NT Filters
S
Steve Daniel
Hi Team,
I would like to upvote the request to enhance Attendance Manager Commands by having them influence the filters assigned to technicians in Next Ticket.
For example:
When a technician uses the "onsite" command in Attendance Manager (ATD), Next Ticket would automatically apply a different set of filters, displaying a customized ticket list tailored to the technician's onsite status.
This functionality would greatly improve their workflow and ticket management.
Thank you for looking into this! Let me know if you need further details.
Best regards,
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Micus
Hi Steve Daniel,
I understand it would help a lot if the "onsite" techs can get tickets from a different queue. And I propose another easier way doing this, which is to setup rules about their "onsite" status. By "easier", I mean the dev effort is much less.
For example, if NT requestor's status is "onsite", and tickets meet some criteria, then add 10000 points. And tickets A B C meet the criteria. So the tech would not get tickets A/B/C eet this rule when they are not "onsite", but A/B/C when they are.
Let me know what you think, thanks!