Right now a technician can run nt and get a ticket even when their Attendance status is Out, Break or Lunch.

Most of the time they are already back at their desk — they just forgot to type in or back first. So they end up working a ticket while the Attendance board still shows them as unavailable, and our attendance data ends up wrong.

What we would like:

If a technician's Attendance status is not on-shift, nt should not give them a ticket.

Instead it should tell them to update their status in Attendance first.