Bot Logic And Message Improvement For Checking Integration Authentication Status
Gary Harlam
AS IS :The issue encountered occurs when the Integration faces an authorization error during the synchronization process. In such cases, the system will send a warning notification to inform Client. The Integration will continue to automatically attempt to retrieve a new authorization token.
TO BE suggested :suggest enhancing logic to trap those errors and display a more meaningful message.
Recommend sending a reminder notification to the customer after 3 authorization errors are detected. (3 error time trigger time should be close enough )
Log In