Centralized Teams/Groups Management Across All Modules
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Sean Mackey
Feature Request: Centralized Teams/Groups Management Across All Modules
Description:
Client highlighted the need to manually configure teams and groupings across various MSPbots modules. Currently, teams created in one module, such as Next Ticket, are not reusable in other modules like Attendance Manager or Dashboards. This lack of integration between modules creates a fragmented experience and gives the impression of a less cohesive platform.
Proposed Solution:
Implement a Centralized Teams/Groups Management System that allows clients to create and manage user groups or teams from a single location. These teams should be automatically available across all modules, ensuring seamless inter-module integration. This system should include a Global Settings Menu where clients can:
Create and manage teams/groups
Easily apply these teams across all modules, including but not limited to:
Next Ticket
Attendance Manager
BI
Bots
Benefits:
Streamlined Setup: Clients can configure teams once and use them across all modules.
Increased Efficiency: Reduces the need for redundant configurations, saving time and effort.
Enhanced User Experience: A unified team management system promotes a more seamless, integrated platform experience.
Platform Maturity: Demonstrates a higher level of platform cohesion and inter-module integration, improving client perception of the product.
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Grace GUO
Hi Sean,
Thank you for sharing this excellent suggestion! While we can’t provide a specific timeline at this moment, we’re actively tracking interest and gathering additional insights to confirm the demand of this requirement.
This post will remain open for ongoing discussion, and we’ll share updates as progress unfolds. Your contributions play a critical role in shaping our priorities, so please don’t hesitate to share further ideas or use cases in the comments.
We deeply appreciate your patience and partnership as we work to deliver meaningful improvements. If you have any questions or need clarification, feel free to reach out directly.
Best regards,
Grace
MSPbots Product Team
Dave Woodfill
This would also be super useful! In the same sense, I can define"Active Clients" type group and insert that instead of setting up slicers with 100 companies selected in them.
Liam Furlong
We would also like to see this, it would help us manage our customers who have Co-MITs and their agents are in our integrated products. We could have the co managed agents listed ina team that we then exclude from new widgets we create, so that as new co managed agents are created, we only need to update them in one place, rather than excluding the agent from all of the related widgets.