Disable Bot Alerts when Technician is on PTO
product review
Adam Stevens
Employee that has been approved for PTO have these bot alerts stop for the duration of their PTO period.
flag the “PTO” status we can use through MSPBots in Teams to automatically disable all bot alerts when the technician
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J
Joyce
product review
J
Joyce
Thank you for your attention to this matter.
We would like to seek clarification regarding your request.
- Could you please specify which statuses of technicians are unable to receive bot messages? For instance, does this include statuses such as PTO or OOO? Are there any additional statuses that we should be aware of?
- Could you clarify which bots are prohibited from sending messages to technicians who are PTO/OOO? Are all bot messages restricted, or is it limited to specific bots, such as the In/Out bots?
Thank you for your assistance.