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Glenn
Feature:
  1. Analyzes internal notes and time entries written by their engineers or technicians (not just customer-facing comments).
  2. Classifies sentiment into ‘Neutral’, ‘Positive’, or ‘Negative’, using a method similar to the customer sentiment analysis already in use.
  3. Identifies negative sentiment early in the engineers' notes or time entries, with the aim of:
  • Detecting unhappiness or dissatisfaction among engineers.
  • Providing timely feedback or intervention.
  • Supporting a positive and productive work environment.
  1. Includes a notification or alert system when negative sentiment is detected, to act sooner rather than later.