The situation

Some technicians need a different set of priority rules on certain days, on a rotating basis. For example, a technician who is on-site at a client for the day should get that client's tickets first, and other tickets after that.

What is missing today

Each technician has one assigned NextTicket template, and only an admin can change it in User Management. To use different rules for a day, an admin has to change the technician's template in the morning and change it back at the end of the day. nt-filter lets technicians change their filter from Teams for a set time, but a filter changes which tickets are included, not which ones come first.

The request

An nt-template command in Teams that works like nt-filter: the technician picks a template and a start and end time, and NextTicket goes back to their default template when the time is up. An admin setting turns it on or off, like the "Allow technicians to set a temporary filter" option.