Next Ticket Halo - Add "SLA Response Expiration Time" or "Breaching Tickets" Rule
development queue
Cody Masters
Please add a rule - "SLA Response Expiration Time" or "Breaching Tickets" - for Next Ticket Halo. (This is present in Next Ticket ConnectWise.)
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J
Joyce
Cody Masters
Dear Cody,
I hope this message finds you well.
Our development team has conducted an investigation regarding your request. We are able to proceed with its development. Currently, this request is in the development queue. Once it has been completed, I will inform you accordingly.
Best regards
Joyce
MSPbots Product Team
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development queue
J
Joyce
Cody Masters
Dear Cody,
I hope this message finds you well.
I am Joyce from the PM team. Thank you for your patience regarding this request.
We kindly request your assistance in identifying which field on the HALO page corresponds to the 'SLA Response Expiration Time.' If feasible, please include a screenshot for clarification.
Best regards
Joyce
MSPbots Product Team
This post was marked as
product review
Micus
Hiya Cody Masters, thanks for sharing with us! Following up on this:
- Could you please elaborate on how you envision the 'SLA Response Expiration Time' or 'Breaching Tickets' rule functioning within the Next Ticket Halo?
- Are there specific features or functionalities from the 'SLA Response Expiration Time' or 'Breaching Tickets' rule in Next Ticket ConnectWise that you would like to see replicated in Next Ticket Halo?
- Could you provide some examples of scenarios where this rule would be particularly useful for your operations?
Cody Masters
Micus I just wanted the built in rule you have for Next Ticket with Connectwise created for Next Ticket with Halo.
I attached a screen shot of the built in rule we used when we were using Connectwise.
Please let me know if you have any other questions.
k
keziah custodio
Cody Masters Thank you for sharing! We are looking to implement it this quarter for Halo.