I would like to adjust the List View format so techs can better understand point allocation and make it easier to review a CSV Export.

Change #1 – Is it possible to move Company Name between Ticket ID and Ticket Name on the default (non-scrollable) side? If not, I would like to remove it entirely even though it is helpful.

Change #2 – Is it possible to rename ‘Pts’ to ‘Total Pts’ and bold it?

Question #1 – In the List View, I can see Timer has minutes listed and Reserve Status shows Accept or Reject button. When I export the list, the Reserve Status will show a number. Is that seconds in the reserve status? So essentially, it should release reserve at 300 seconds right?

Change #3 – Can we remove ‘Resource’ entirely since we rely on Ticket Owner as the main assigned identifier?

Change #4 – Can we remove ‘Customer Responded’ field since it’s easy enough to identify a response given point allocation?

Change #5 – Can we remove ‘Ticket Age’ since it ‘s the same number as the point allocation since we add a point per day?

Change #6 – Can we rename ‘Owner_ID’ to ‘Ticket Owner’?

Change #7 – Can We remove ‘status_id’ since it’s the same as Status Name?

Change #8 – Are we able to bold the ‘pts’ columns so they stand out a bit?

Change #9 – Are we able to display default columns and CSV export in the following order?

Ticket ID

Company name

Ticket Name

Total Pts

Timer

Reserve Status

Priority Pts

Ticket Priority

Company Type Pts

Company Type

Expected Response Expiration Date Pts

Expected Response Expiration Date

SLA Response Expiration Breaches in Minutes

Unassigned Ticket Pts

Ticket Owner

Ticket Status Pts

Status Name

Ticket Age Pts

Date Entered

Customer Responded Pts

Contact Type Pts