Point allocation details?
product review
R
Ray Chavez
For below two scenarios
- Techs want to understand why the ticket is dispatched to them, so they can check the queue immediatly
- Techs find the ticket dispacthed seems wrong, so they want their manager to check about it later
Is it able to
- After ticket dispacthing, add an entry point in both Teams and web app, so tech can do it
- Tech can click somthing to do a snapshot of all info related to the current dispatching, and later manages can check
Log In
Micus
product review
Micus
Hi Ray Chavez,
Thank you for sharing this excellent suggestion! While we can’t provide a specific timeline at this moment, we’re actively tracking interest and gathering additional insights to confirm the demand of this requirement.
This post will remain open for ongoing discussion, and we’ll share updates as progress unfolds. Your contributions play a critical role in shaping our priorities, so please don’t hesitate to share further ideas or use cases in the comments.
We deeply appreciate your patience and partnership as we work to deliver meaningful improvements. If you have any questions or need clarification, feel free to reach out directly.
Best regards,
Micus
MSPbots Product Team
Micus
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product review