We currently have two technicians on our service desk whose workload requires that they use two different filters for NextTicket – one for the first half of their workday, and another for the second half. Having the option to set a recurring temporary filter would allow me to set this change once and move on, but currently I have to manually change either their default filter or the schedule for the temporary filter each day. Relying on the technicians to specify the filter when they request a ticket is not really a viable option.