Request For Enhanced Error Messaging For CSV File Uploads
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Brandon Fox
Hi Product Team,
I hope this message finds you well.
During a recent investigation, we identified an issue where a client’s CSV file upload failed due to an empty row in the second line of their file. The current error messaging does not provide sufficient detail to help clients identify and resolve such issues independently.
To improve the user experience and reduce support overhead, I recommend enhancing the error messaging for CSV file uploads to include:
- Specific Error Details:Clearly indicate if the issue is related to file formatting (e.g., empty rows, missing headers, or invalid data types).
- Actionable Guidance:Provide step-by-step instructions on how to resolve the issue (e.g., "Please ensure there are no empty rows in your CSV file and try again.").
- File Validation:Implement a pre-upload validation step to check for common issues like empty rows or missing data and notify the user before the upload process begins.
This enhancement would empower clients to troubleshoot and resolve such issues more efficiently, reducing the need for escalation to the support team.
Thank you for your attention to this matter. Please let me know if you need any additional details or assistance.
Best regards,
Leo Yang
MSPbots Development Team
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