Feature Requests

Client has requested for bot to be able to tag a team ex. @Help Desk Team

Add a function or settings that removes the last sync time below the widgets

We are requesting support for custom aggregate calculations. A specific example provided is an aggregate function that removes the maximum and minimum values in a column and calculates the average of the remaining data. This feature would allow users to address scenarios where outliers significantly impact results.

I need to lock down or at the very least control what tickets are shown for a small sub-set of my techs. For example, there are certain techs that should only see tickets with an "estimated hours" in Autotask that is under 1.0 hours. Can you point me in the right direction on how to set that up and how to move people in and out of that. Thank you Also is there a way to show Estimated hours on the next ticket template as per the attachment? One other question. Is it possible to have the Ticket Estimated Hours show up in the filter list as per my second attachment?

To be able to adjust the column width of table widgets in order to fit horizontally in a report/dashboard. Without this, table widgets in a report cannot be viewed in full view.

Please include the calculation options as draggable icons when creating a calculation layer. This was something that was in Brightgauge and was a simple and convenient.

Hi, We are setting up some scheduled sends from MSPBots using the new reports feature to automate our daily reports. It would be good if we could add a dynamic token for {{date}} into the subject field - is there any plan to add this in the future?

Client asked if they can change the time format to just the regular 12-hour time format. Also, he's not used to seeing the date in a European type format. He sees it in different places, but looking on the PTO, it's not as hard to read on the PTO, but other places it's formatted day, month, year. So, the day and the month are switched and that's not what they use in the US, so it's a little hard for them to read; it's not normal. It usually goes month/day/year.

Client has requested to be able to format numbers on the x and y axis of the charts, e.g. 1000000 to 1M.

Is there anyway I can lock the location of a Widget on a dashboard so when I add new Widgets all other widgets don’t get moved around?